Help Desk Technician I
Haigler Systems Haigler Systems Huntersville, NC Huntersville, NC Full-time Full-time $15 - $36 an hour $15 - $36 an hour Required:
1-2 years of experience, or equivalent education/experience with the below (unless otherwise specified).
Strong Customer Service engagement and communication based experience.
Workstation (Windows 7, 8.
1, 10/MacOS Mojave+) support experience.
Networking Support (TCP/IP, VLAN, DHCP, DNS, VPN) experience.
Firewall configuration (Cisco, Fortigate, Sophos, and Araknis) Managed Switches (Netgear, Cisco, and Araknis) Understanding of basic SMB network infrastructure topologies Microsoft 365 Suite Services support experience.
Exchange Online, SharePoint, OneDrive, and Azure services.
Excellent documentation and organization skills, keeping you on-track with a prioritized workload to achieve your goals and expected requirements in your position.
Ability to pass an enhanced background check to comply with the North Carolina Alarm Board's certification process.
Be at least 18 years of age with a high school degree or equivalent.
Be a US citizen or a resident alien.
Be of good moral character with temperate habits (no criminal record).
Preferred:
Previous experience with an MSP company.
Previous experience with MSP-centric PSA/CRM tools (ConnectWise, Kaseya, Autotask, etc).
Continuing education certificates:
CompTIA, Cisco, and Microsoft Certifications etc in relevant fields.
Hands on experience with cyber security concepts and best practices (cryptography, multi-factor authentication, etc).
Windows Server (2008, 2012, 2016, 2020) support experience.
Windows Active Directory (User Profile Management, GPO), Exchange Server, RDS, etc.
Other Cloud Based Solutions and Services support experience.
Google Cloud, Amazon AWS, etc.
Job Type:
Full-time Pay:
$15.
00 - $36.
00 per hour Expected hours:
40 per week
Benefits:
Employee discount Paid time off Professional development assistance Schedule:
8 hour shift Monday to Friday On call Application Question(s):
Do you possess the ability to pass an enhanced background check to comply with the North Carolina Alarm Board's certification process?
Experience:
Help desk:
1 year (Required) Windows:
1 year (Required) Workstation (Windows 7, 8.
1, 10/MacOS Mojave+) support:
1 year (Preferred) Networking Support (TCP/IP, VLAN, DHCP, DNS, VPN):
1 year (Preferred) Microsoft 365 Suite Services support:
1 year (Preferred) Ability to Relocate:
Huntersville, NC 28078:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
1-2 years of experience, or equivalent education/experience with the below (unless otherwise specified).
Strong Customer Service engagement and communication based experience.
Workstation (Windows 7, 8.
1, 10/MacOS Mojave+) support experience.
Networking Support (TCP/IP, VLAN, DHCP, DNS, VPN) experience.
Firewall configuration (Cisco, Fortigate, Sophos, and Araknis) Managed Switches (Netgear, Cisco, and Araknis) Understanding of basic SMB network infrastructure topologies Microsoft 365 Suite Services support experience.
Exchange Online, SharePoint, OneDrive, and Azure services.
Excellent documentation and organization skills, keeping you on-track with a prioritized workload to achieve your goals and expected requirements in your position.
Ability to pass an enhanced background check to comply with the North Carolina Alarm Board's certification process.
Be at least 18 years of age with a high school degree or equivalent.
Be a US citizen or a resident alien.
Be of good moral character with temperate habits (no criminal record).
Preferred:
Previous experience with an MSP company.
Previous experience with MSP-centric PSA/CRM tools (ConnectWise, Kaseya, Autotask, etc).
Continuing education certificates:
CompTIA, Cisco, and Microsoft Certifications etc in relevant fields.
Hands on experience with cyber security concepts and best practices (cryptography, multi-factor authentication, etc).
Windows Server (2008, 2012, 2016, 2020) support experience.
Windows Active Directory (User Profile Management, GPO), Exchange Server, RDS, etc.
Other Cloud Based Solutions and Services support experience.
Google Cloud, Amazon AWS, etc.
Job Type:
Full-time Pay:
$15.
00 - $36.
00 per hour Expected hours:
40 per week
Benefits:
Employee discount Paid time off Professional development assistance Schedule:
8 hour shift Monday to Friday On call Application Question(s):
Do you possess the ability to pass an enhanced background check to comply with the North Carolina Alarm Board's certification process?
Experience:
Help desk:
1 year (Required) Windows:
1 year (Required) Workstation (Windows 7, 8.
1, 10/MacOS Mojave+) support:
1 year (Preferred) Networking Support (TCP/IP, VLAN, DHCP, DNS, VPN):
1 year (Preferred) Microsoft 365 Suite Services support:
1 year (Preferred) Ability to Relocate:
Huntersville, NC 28078:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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