Program Sales Specialist
Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD's coast-to-coast distribution network provides approximately 80,000 customers across the U.
S.
and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies.
Position Description:
The Program Sales Specialist will work with customers across regions/markets to help them maximize the value of manufacturer programs with ATD and ancillary ATD programs.
This centralized approach will also enable the team to be closely aligned with Merchandising PODs and Category management teams to ensure prioritization of focused monthly work instructions by Manufacturer for the Program Specialists.
The team will provide a Monthly/Quarterly calendar of customer engagement schedule, published in advance, for clear visibility to the field for those items & programs we are supporting.
All program specialists will document all conversations with customers in CRM for visibility to field reps of discussion topics, feedback from customers and follow-up actions.
Responsibilities:
Market Analysis Roles at this level are typically supervisors or junior professionals who are concerned with delivering results within established systems and with readily available support.
- Process efficiency; apply Customer Service Carry out a range of customer service activities, including handling customer cases and enquiries that are more complex or outside the norm.
Marketing Carry out routine marketing tasks and provide support to others.
Insights and Reporting Contribute to the preparation of various data and analytics reports.
Marketing Campaign Development Carry out supplier and contract management tasks to support advertising/promotion/other marketing campaigns.
Service-Related Upselling and Cross-selling During service interactions, look for opportunities to bridge customer needs to additional products/services offered by the organization.
Information and Business Advice Resolve complex queries from internal or external customers or suppliers by providing information on policies and/or procedures, referring the most complex issues to others.
What You Bring to the Table (Skills):
Planning and Organizing Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to effectively meet business objectives.
Verbal Communication Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.
Masters Service Conversations Works at an intermediate level to navigate customer conversations by leveraging the four parts of a service conversation:
open, learn, reply, and close.
Typically works with guidance.
Confirms customer satisfaction, Confirms understanding, Delivers unwelcome or unexpected news, Documents service-interaction efforts, Gains customer confidence and cooperation, Highlights positive outcomes, Leverages open and closed questions, Manages scope creep, Provides alternatives when an item is out of stock or unavailable, Recognizes conversation barriers, Shares clear and correct information, Uses appropriate tone of voice Service Into Sales Works at an intermediate level to recognize sales opportunities during service interactions to enhance overall customer service.
Typically works with guidance.
Closes with appropriate next steps, Presents products and solutions in a compelling way, Recognizes clues for additional needs, Refers additional customer needs to appropriate team, Transitions from service conversation to sales conversation Strengthens Customer Connections Works at an intermediate level to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences.
Typically works with guidance.
Acknowledges what the customer says, Affirms the customer's choices, Appreciates what the customer does, Assures the customer of the organization's commitment, Avoids technical or industry-specific jargon, Chooses customer-focused words and phrases, Connects on a personal level, Demonstrates a willingness to help customers, Transitions a customer to another service provider Builds Customer Loyalty Works at an intermediate level to make every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the organization's ability.
Typically works with guidance.
Balances appropriate focus on tasks and service, Collaborates with team members to best serve customers, Demonstrates respect for the customer, Describes impact of customer experience, Empathizes with customers, Explains customer experience and related loyalty metrics, Focuses on simplicity when addressing the customer, Identifies important interaction points with customers, Leverages available resources to meet customer needs, Provides solutions to the customers'' problems, Recognizes importance of customer loyalty, Services diverse customers, Takes responsibility for addressing customer concerns Customer Service Delivery Works with guidance (but not constant supervision) to meet high customer service standards.
Candidate Requirements (Competencies):
Collaborates Builds partnerships and works collaboratively with others to meet shared objectives.
For example, readily involves others to accomplish goals; stays in touch and shares information; discourages 'us versus them' thinking; shows appreciation for others' ideas and input.
Communicates Effectively Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
For example, seeks out others' perspectives and asks good questions.
Shares information that people want to know; gives appropriate context and details when speaking.
Plans and Aligns Plans and prioritizes work to meet commitments aligned with organizational goals.
For example, adopts a sequence of activities that allows for optimal efficiency and effective coordination with others.
Makes skillful use of resources and support to deliver efficient, high-quality work.
Drives Results Consistently achieves results, even under tough circumstances.
For example, devotes considerable effort to surpassing goals and achieving the best possible results; goes above and beyond to achieve excellence.
Drives ahead with great focus when faced with obstacles and setbacks; maintains productivity and a positive attitude.
Customer Focus Builds strong customer relationships and delivers customer-centric solutions.
For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service.
Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.
Manages Complexity Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
For example, quickly determines the most critical data and focuses analysis there; recognizes even subtle symptoms that indicate problems; probes deeply for root causes; uses systematic problem-solving methods.
well.
Action Oriented Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
For example, takes timely action on important or difficult issues.
Identifies and pursues new opportunities that benefit the organization.
Equal Opportunity Employer:
ATD is an Equal Opportunity Employer.
Build a challenging and rewarding career with us! American Tire Distributors is an Equal Opportunity Employer and Drug Free WorkplaceTo review our Privacy Policy, click here.
Shift Type:
Job ID:
R27654 Recommended Skills Business Planning Business Process Improvement Communication Contract Management Customer Demand Planning Customer Experience Estimated Salary: $20 to $28 per hour based on qualifications.
S.
and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies.
Position Description:
The Program Sales Specialist will work with customers across regions/markets to help them maximize the value of manufacturer programs with ATD and ancillary ATD programs.
This centralized approach will also enable the team to be closely aligned with Merchandising PODs and Category management teams to ensure prioritization of focused monthly work instructions by Manufacturer for the Program Specialists.
The team will provide a Monthly/Quarterly calendar of customer engagement schedule, published in advance, for clear visibility to the field for those items & programs we are supporting.
All program specialists will document all conversations with customers in CRM for visibility to field reps of discussion topics, feedback from customers and follow-up actions.
Responsibilities:
Market Analysis Roles at this level are typically supervisors or junior professionals who are concerned with delivering results within established systems and with readily available support.
- Process efficiency; apply Customer Service Carry out a range of customer service activities, including handling customer cases and enquiries that are more complex or outside the norm.
Marketing Carry out routine marketing tasks and provide support to others.
Insights and Reporting Contribute to the preparation of various data and analytics reports.
Marketing Campaign Development Carry out supplier and contract management tasks to support advertising/promotion/other marketing campaigns.
Service-Related Upselling and Cross-selling During service interactions, look for opportunities to bridge customer needs to additional products/services offered by the organization.
Information and Business Advice Resolve complex queries from internal or external customers or suppliers by providing information on policies and/or procedures, referring the most complex issues to others.
What You Bring to the Table (Skills):
Planning and Organizing Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to effectively meet business objectives.
Verbal Communication Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.
Masters Service Conversations Works at an intermediate level to navigate customer conversations by leveraging the four parts of a service conversation:
open, learn, reply, and close.
Typically works with guidance.
Confirms customer satisfaction, Confirms understanding, Delivers unwelcome or unexpected news, Documents service-interaction efforts, Gains customer confidence and cooperation, Highlights positive outcomes, Leverages open and closed questions, Manages scope creep, Provides alternatives when an item is out of stock or unavailable, Recognizes conversation barriers, Shares clear and correct information, Uses appropriate tone of voice Service Into Sales Works at an intermediate level to recognize sales opportunities during service interactions to enhance overall customer service.
Typically works with guidance.
Closes with appropriate next steps, Presents products and solutions in a compelling way, Recognizes clues for additional needs, Refers additional customer needs to appropriate team, Transitions from service conversation to sales conversation Strengthens Customer Connections Works at an intermediate level to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences.
Typically works with guidance.
Acknowledges what the customer says, Affirms the customer's choices, Appreciates what the customer does, Assures the customer of the organization's commitment, Avoids technical or industry-specific jargon, Chooses customer-focused words and phrases, Connects on a personal level, Demonstrates a willingness to help customers, Transitions a customer to another service provider Builds Customer Loyalty Works at an intermediate level to make every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the organization's ability.
Typically works with guidance.
Balances appropriate focus on tasks and service, Collaborates with team members to best serve customers, Demonstrates respect for the customer, Describes impact of customer experience, Empathizes with customers, Explains customer experience and related loyalty metrics, Focuses on simplicity when addressing the customer, Identifies important interaction points with customers, Leverages available resources to meet customer needs, Provides solutions to the customers'' problems, Recognizes importance of customer loyalty, Services diverse customers, Takes responsibility for addressing customer concerns Customer Service Delivery Works with guidance (but not constant supervision) to meet high customer service standards.
Candidate Requirements (Competencies):
Collaborates Builds partnerships and works collaboratively with others to meet shared objectives.
For example, readily involves others to accomplish goals; stays in touch and shares information; discourages 'us versus them' thinking; shows appreciation for others' ideas and input.
Communicates Effectively Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
For example, seeks out others' perspectives and asks good questions.
Shares information that people want to know; gives appropriate context and details when speaking.
Plans and Aligns Plans and prioritizes work to meet commitments aligned with organizational goals.
For example, adopts a sequence of activities that allows for optimal efficiency and effective coordination with others.
Makes skillful use of resources and support to deliver efficient, high-quality work.
Drives Results Consistently achieves results, even under tough circumstances.
For example, devotes considerable effort to surpassing goals and achieving the best possible results; goes above and beyond to achieve excellence.
Drives ahead with great focus when faced with obstacles and setbacks; maintains productivity and a positive attitude.
Customer Focus Builds strong customer relationships and delivers customer-centric solutions.
For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service.
Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.
Manages Complexity Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
For example, quickly determines the most critical data and focuses analysis there; recognizes even subtle symptoms that indicate problems; probes deeply for root causes; uses systematic problem-solving methods.
well.
Action Oriented Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
For example, takes timely action on important or difficult issues.
Identifies and pursues new opportunities that benefit the organization.
Equal Opportunity Employer:
ATD is an Equal Opportunity Employer.
Build a challenging and rewarding career with us! American Tire Distributors is an Equal Opportunity Employer and Drug Free WorkplaceTo review our Privacy Policy, click here.
Shift Type:
Job ID:
R27654 Recommended Skills Business Planning Business Process Improvement Communication Contract Management Customer Demand Planning Customer Experience Estimated Salary: $20 to $28 per hour based on qualifications.
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